Transforming support data into product intelligence
We believe that every support ticket contains valuable insights about how to improve your product.
Our Mission
Support Lens was founded in 2023 with a simple observation: support teams were drowning in tickets while product teams were starving for customer insights.
We built Support Lens to bridge that gap. Our AI-powered platform automatically analyzes support conversations to surface patterns, identify gaps, and highlight product improvement opportunities—turning reactive support into proactive product development.
Today, we help hundreds of teams transform their support data into their most valuable source of product intelligence.
Our Values
Customer-First
We build tools that respect customer data and privacy while delivering maximum value to support teams.
Simplicity
Complex problems deserve elegant solutions. We make advanced AI accessible to everyone.
Transparency
We're open about how our AI works and committed to explainable, trustworthy insights.
Continuous Improvement
We practice what we preach—constantly learning from feedback to build better products.
Built by a distributed team
Our team combines expertise in machine learning, product design, and customer support to build the best possible experience.
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Join us in transforming support intelligence
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